Refund policy

Pinyonhome

Last updated: August 12, 2026

1. Return window

You may request a return within 30 days from the day your order is delivered. Items must be unused, in their original condition and in their original packaging.

2. How to start a return

Do not send your item back before contacting us. Email support@pinyonhome.com with your order number and the reason for the return. We will confirm eligibility and reply with full return instructions, including the address to send your item to. Returns sent without prior confirmation cannot be accepted.

3. Return shipping

Once your return is confirmed, please ship the item back within 14 days of our confirmation. Return shipping costs are paid by the customer, except when the item arrived damaged, faulty or incorrect — in those cases we cover the return or you keep the item, at our instruction, and we make it right at no cost to you.

4. Damaged, faulty or wrong items

If your order arrives damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos of the item and its packaging. We will send a replacement or issue a full refund, including any return costs.

5. Refunds

Once we receive and inspect your return, we will notify you and issue your refund to the original payment method within 5–7 business days of receiving your return. Depending on your bank or card issuer, the refund may take a further 5–10 business days to appear on your statement.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for a refund and place a new order — this is the fastest way to get what you want.

7. Non-returnable items

Gift cards and items marked as final sale at the time of purchase cannot be returned. Items returned used, damaged by the customer or missing parts may be refused or refunded partially.

8. Cancellations

Contact us as soon as possible if you wish to cancel. Orders can be cancelled for a full refund any time before dispatch. Once an order has shipped, it falls under the return process above.