Privacy policy

Pinyonhome

Last updated: August 12, 2026

1. Who we are

This Privacy Policy describes how Pinyonhome ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from pinyonhome.com.

2. Information we collect

• Order information — name, shipping and billing address, email, phone number, and payment details (processed by our payment providers; we never see full card numbers).
• Device information — browser, IP address, time zone, and the pages you view, collected through cookies and similar technologies.
• Support information — the contents of messages you send us.

3. How we use it

• To fulfil orders — processing payment, arranging shipping, and sending order and tracking confirmations.
• To provide customer support and handle returns and refunds.
• To screen orders for fraud and risk.
• To operate and improve the store.

4. Sharing

We share personal information only with service providers who need it to do the above: Shopify (our store platform), payment processors, and shipping carriers. We also share information where required by law. We do not sell your personal information.

5. Cookies

We use cookies to keep your cart working, remember preferences and understand how the store is used. Full details, including how to manage them, are in our Cookie Policy.

6. Data retention

We keep order records for as long as needed to provide support, meet legal obligations (such as tax law) and resolve disputes, then delete or anonymise them.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing support@pinyonhome.com. California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we hold and the right to non-discrimination for exercising these rights. We will respond to verified requests within the legally required timeframe.

8. Minors

The store is not intended for anyone under 18, and we do not knowingly collect personal information from minors.

9. Changes

We may update this policy from time to time. Changes are posted on this page with an updated "Last updated" date.

10. Contact

For any privacy question or request, contact us using the details below.