Delivery: 4–12 business days · Free shipping · Returns: 30 days from delivery

How long does delivery take?

Total delivery time is 4–12 business days: 1–2 business days of processing plus 3–10 business days in transit. Full details are in our Shipping Policy.

How much is shipping?

Free shipping on every order — no minimum. The price on the product page is the full price you pay.

Where do you ship?

We ship to the United States (all 50 states and Washington, DC). All prices are in US dollars (USD).

Can I track my order?

Yes — you receive a tracking number by email at dispatch. Track any time on our Track Your Order page. Allow 1–3 business days after dispatch for the first scan.

My tracking hasn't updated — what should I do?

Scans can pause between carrier facilities. If nothing updates for 7 business days, contact us and we will chase the carrier. If your order has not arrived within 15 business days of purchase, we will send a replacement or refund you in full.

What is your return policy?

You can request a return within 30 days from the day your order is delivered. Email us first at support@pinyonhome.com — we will confirm eligibility and send return instructions, including the address to use. See the Return & Refund Policy.

Who pays for return shipping?

The customer, unless the item arrived damaged, faulty or incorrect — then we cover it and make it right at no cost to you.

My item arrived damaged — what now?

Contact us within 48 hours of delivery with photos of the item and packaging. We will send a replacement or refund you in full, including any return costs.

Do you offer exchanges?

No direct exchanges — request a return for a refund and place a new order. It is the fastest route to the right item.

When will I get my refund?

Within 5–7 business days of receiving your return, to your original payment method. Your bank may take a further 5–10 business days to post it.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal. Payments are processed over encrypted SSL connections. See the Payment Policy.

How do I reach customer support?

Email support@pinyonhome.com, call +1 (925) 492-7645, or use the contact form. We are available Monday to Friday, 9:00 AM – 5:00 PM (ET) and reply within 24 hours on business days.

Contact Pinyonhome

Emailsupport@pinyonhome.com

Phone+1 (925) 492-7645

Contact formContact form

Response timeWithin 24 hours on business days

Opening hoursMonday to Friday, 9:00 AM – 5:00 PM (ET)

Weekend availabilityClosed on weekends — messages received then are answered the next business day

Store namePinyonhome

Business address1476 Angie Drive, Santa Ana, CA 92701, United States